First-time users must complete the following steps to view your account information.

1. Users must have email.
2. Find your account number and PIN on your utility bill.
3. Click here to Register and Sign On.
4. Enter your account number and PIN. The account number must be entered exactly as shown on the utility bill with the dash and no spaces, such as 12345-6789.
5. Click on the Sign On button.
6. Create a new PIN, a PIN reminder and enter your email address. The PIN number must have between 3 and 10 characters. The registration process stops here if you do not have an email account.
7. Click on Submit.
8. Next, click on Exit. You will receive an email from the registration process. Please open the email, and click on the link within that email to complete the registration process.
9. After you have clicked on the link to complete the registration process, a screen will appear that states your account has been enabled. Your registration process is now complete. Click here to sign on the system.
10. To access your account information, sign on and use your own PIN.

Pay your utility bill on line using Leesburg Online Services. Sign on using your account number and PIN number located on your utility bill. Once you have logged in you can pay, view comprehensive, current account information, billing history, and service and consumption summaries.

• For FAQs click here.
• See Signing up for Leesburg Online Services Pictorial.

E-Check: Please verify routing and account information to avoid additional charges.

Sign on to Leesburg Online Services here!

Payments should be mailed to:

A self-addressed envelope is enclosed with your monthly bill for your convenience.

Drive-up service (payments only) and walk-in counter service are available Monday through Friday from 8 a.m. to 4:30 p.m. at 501 W. Meadow Street.

Download Autopay Application Here .

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Autopay is a free service offered to all City of Leesburg utility customers. With Autopay you will still receive your monthly utility bill, but rather than making your payment in person or by mail, your utility payment is automatically deducted from your designated bank account. No checks to write, no stamps to buy, no waiting in line, and the payment is not deducted until the due date stated on your utility bill.

To initiate Autopay, simply complete the authorization form and return it to Customer Service with a voided check. It usually takes about 30 days after your authorization form has been accepted by the City of Leesburg and processed by your bank for the Autopay service to begin. Upon receipt of authorization, your monthly statement will contain the following notation: "DO NOT PAY. AUTOPAY WILL PROCESS YOUR PAYMENT." You must pay your bill in the normal manner until this statement appears on your bill.

For subsequent months, the funds to pay your bill will be transferred from your checking or savings account on the "Past Due After" date stated on your bill with no further action on your part. Please remember to deduct the amount of your bill from your checking or savings account records. If, for any reason, your payment is not honored by your financial institution, it will be treated as a returned check.

Should the bank account you have authorized change or be closed, you are responsible for providing written notification to the City of Leesburg at least 30 days prior to the change.

Any adjustments or credits to the current bill will be reflected on the following month's bill. If you terminate your account with the City, the final bill will not be processed with the Autopay service; it will be sent directly to you for payment.

For more information, please contact a City of Leesburg Customer Service representative.